Customer Support & Help Desk
Welcome to the BtweenBrks Support Center. We are here to assist you with any questions regarding guided desk routines, account management, subscription billing, or technical feedback.
Inquiries, technical support, bug reports, and account help:
Data requests, GDPR/CCPA inquiries, and legal notices:
Operating Organization
BtweenBrks (A product of Agilify Tech Labs)
Direct Contact: admin@agilifytechlabs.com
Website: https://btweenbrks.agilifytechlabs.com
Response SLA: Inquiries are addressed within 1–2 business days.
Account & Data Deletion (Apple & Google Compliant)
In accordance with Apple App Store Guideline 5.1.1(v) and Google Play Data Safety requirements, you have the full right to permanently delete your account and all associated personal data at any time.
Method 1: Instant In-App Deletion (Recommended)
- Open the BtweenBrks app on your device.
- Tap on the Profile tab in the bottom navigation.
- Select Edit Profile.
- Scroll to the bottom and tap Delete Account (in red).
- Confirm the prompt. Your user record, streaks, survey answers, and profile data will be permanently wiped immediately from our active databases.
Method 2: Email Deletion Request
If you have uninstalled the app or cannot access your device, email us at admin@agilifytechlabs.com with the subject line "Account Deletion Request" from your registered account email. All personal records will be completely expunged within 30 days.
Privacy Policy
This Privacy Policy explains how BtweenBrks Inc. ("Company," "we," "us," or "our") collects, uses, retains, and protects your information when you access or use BtweenBrks across iOS, Android, and web.
1. Data Types We Collect
- Contact Information: Display name and email address collected via Supabase authentication.
- Movement & Wellness Preferences: Self-reported desk setup (standing/sitting), fatigue check-ins, and target stiffness areas (neck, shoulders, lower back) used solely to calibrate personalized micro-breaks.
- Habit & Streak Telemetry: Stretches completed, active break minutes, and daily streaks to display habit progress.
- Purchases & Subscriptions: In-app purchase entitlement states and receipt verification managed via Apple StoreKit and RevenueCat. We never receive or store credit card numbers.
- Device Telemetry & Push Tokens: Handled via OneSignal to deliver user-configured break reminders.
- Technical Diagnostics: Error logs, crash reports, and performance measurements (via Sentry) to fix crashes and ensure app stability. Diagnostics are not used for advertising or cross-app tracking.
2. How We Use Information
- Delivering Core Functionality: Generating customized desk stretches suited to your work schedule and body areas.
- Account & Streak Sync: Synchronizing your daily habit progress securely across your devices.
- Reminders: Delivering timely desktop and mobile push notifications for scheduled breaks.
- Diagnostics & Security: Identifying application crashes, investigating performance latency, and preventing fraudulent access.
3. Third-Party Subprocessors
We work exclusively with enterprise-grade infrastructure providers bound by strict confidentiality and data protection agreements:
- Supabase: Encrypted PostgreSQL database hosting, authentication, and Row-Level Security (RLS).
- RevenueCat: In-App Purchase validation, entitlement verification, and subscription state management.
- OneSignal: Notification infrastructure for scheduling and sending micro-break reminders.
- Sentry: Anonymous crash reporting and performance telemetry.
4. Your Rights (GDPR & CCPA/CPRA)
Under European and US state privacy regulations, you enjoy the right to:
- Access and export a machine-readable copy of your personal data.
- Correct inaccurate information in your user profile.
- Permanently delete your account and personal history.
- Withdraw consent for push notifications at any time in device settings.
Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you and BtweenBrks Inc. By accessing or using the Service, you agree to comply with and be bound by these Terms.
1. Eligibility
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create an account or use BtweenBrks.
2. Subscriptions, 14-Day Trial & Billing
- 14-Day Free Access / Trial: BtweenBrks may offer new users a 14-day free access trial to explore all premium features and desk routines without initial obligation.
- Monthly Auto-Renewable Subscription: Following trial conclusion, premium access continues via an auto-renewable monthly subscription billed to your Apple ID (or Google Play) account.
- Automatic Renewal: Subscriptions automatically renew at the end of each monthly billing cycle unless canceled at least 24 hours prior to the conclusion of the active period.
- Cancellation Procedure: You can manage and cancel your subscription at any time:
• iOS: Open Settings > [Your Apple ID Name] > Subscriptions > BtweenBrks > Cancel Subscription.
• Google Play: Open Play Store > Profile > Payments & subscriptions > Subscriptions. - Refunds: In-app purchases are subject to Apple’s and Google’s respective store refund policies.
3. Intellectual Property
All routines, stretch illustrations, audio instructions, UI designs, code, and trademarks are the proprietary intellectual property of BtweenBrks Inc. and Agilify Tech Labs. You are granted a limited, personal, non-exclusive license solely for personal wellness use.
AI & Wellness Medical Disclaimer
Not Medical Advice: Stretches and recommendations do not constitute clinical advice, physical therapy, medical diagnosis, or treatment. They are not intended to replace consultation with a licensed healthcare professional.
Consult Your Physician: If you suffer from chronic neck, back, spine, or joint pain, are pregnant, or have recent injuries, consult your physician before starting any new movement program.
Listen to Your Body: Never force a movement into acute pain. If you experience severe discomfort, dizziness, or sharp pain, stop immediately and seek medical attention.